Account Operator
Delivering founder-driven execution with clear cost-plus pricing and precision shipping for serious operators.
Talk to a Founder
Account Operator Duties
Client Communication
Act as the primary liaison between clients and our operations team, ensuring clear and timely updates.
Order Management
Oversee order intake and processing to meet our strict 4-hour fulfillment window.
Inventory Oversight
Manage cycle counts and audits to maintain inventory accuracy and integrity.
Issue Resolution
Handle exceptions and ensure all discrepancies are resolved within our 4-hour SLA.
Data Analysis
Utilize analytics to optimize order processing and improve client satisfaction.
Quality Assurance
Ensure every order meets our 100% accuracy guarantee before dispatch.
Daily Account Management
Morning Briefing
Review client updates and order priorities for the day.
Order Review
Analyze incoming orders and set processing queues based on client needs.
Midday Check-In
Touch base with clients to provide status updates and address any concerns.
Afternoon Audit
Conduct inventory checks and validate order accuracy before end-of-day shipments.
Operational Standards
Account Management KPIs
Who We're Looking For
The Account Operator role is crucial for maintaining our high service standards. We're seeking individuals who excel in communication and problem-solving.
Detail-Oriented Professionals
Thrive on accuracy and precision, ensuring every order meets client expectations.
Strong Communicators
Capable of navigating client interactions and providing clear, concise updates.
Problem Solvers
Quick thinkers who can address and resolve operational challenges efficiently.
Data-Driven Individuals
Use analytics to inform decisions and drive improvements in process efficiency.
Productivity journal brand using lot-level tracking per print run and optimized void-fill packaging.
PPE and air filtration brand maintaining 100% accuracy across 100+ SKUs with brand-specific QC.
Case Studies
100%
Order Accuracy
Hardcover journal fulfillment with lot-level tracking per print run, optimized void-fill packaging, and transparent cost-plus pricing.
Read case study →
0
Product Damage
Fragile grooming products shipped in right-sized cartons with labor-based billing and same-day promotional kit assembly.
Read case study →
FEFO
Lot Rotation
Supplement fulfillment with lot and expiration tracking, multi-channel barcode control, and EDI compliance for iHerb.
Read case study →
0
Kitting Errors
Microbiome testing kits with 5–30 components assembled via barcode-validated scanning and linked return tracking.
Read case study →
100+
Active SKUs
PPE and air filtration fulfillment with barcode-validated picking across 100+ SKUs, brand-specific QC, and packaging engineering.
Read case study →
100%
QR Attribution
Luxury direct mail with serialized QR codes, white-glove kitting, and temperature-controlled material storage.
Read case study →
30%
Shipping Savings
Subscription HVAC filter fulfillment with DIM-weight optimization, SKU complexity management, and carrier negotiation.
Read case study →
0
Breakage Rate
Premium Shabbat kits with fragile glass handling, gift-ready presentation standards, and founder-led quality control.
Read case study →
Mon–Wed
Ship Days
Cold-chain lab supply fulfillment with ship-day rules, temperature-controlled packaging, and next-day carrier optimization.
Read case study →
FDA
Registered Facility
ASTM Level 3 PPE distribution with lot-level traceability, compliant documentation, and multi-channel fulfillment.
Read case study →
0
Assembly Errors
TIME Best Inventions respirator with multi-component kit assembly, component-level inventory, and configuration validation.
Read case study →
500+
Addresses/Campaign
Y Combinator-backed corporate gifting with multi-address batch processing, personalization accuracy, and holiday surge capacity.
Read case study →