Operations Manager
Oversee daily warehouse operations including receiving, picking, packing, and shipping for multiple client accounts
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Operations Management Responsibilities
Team Leadership
Oversee a team of warehouse associates ensuring efficient daily operations.
Process Optimization
Implement and refine workflows for order picking, packing, and shipping.
Performance Metrics
Monitor KPIs such as order accuracy and fulfillment speed to meet and exceed targets.
Inventory Management
Ensure accurate tracking and replenishment of inventory levels.
Safety Protocols
Maintain a safe working environment by enforcing company safety policies.
Client Communication
Liaise with clients to ensure service satisfaction and resolve any operational issues.
Daily Management Routine
Morning Briefing
Conduct a daily meeting to align the team on priorities and goals.
Workflow Monitoring
Oversee pick and pack processes throughout the day to ensure efficiency.
Quality Checks
Regularly perform quality checks to maintain order accuracy.
End-of-Day Review
Analyze daily performance data to identify areas for improvement.
Standards You Will Uphold
Key Performance Standards
Who Should Apply
This role is ideal for those with a strong logistics background and a passion for operational excellence.
Experienced Leaders
Proven track record in managing warehouse operations and leading teams.
Process Innovators
Skilled in developing and implementing efficient logistics processes.
Detail-Oriented Professionals
Keen eye for detail to ensure order accuracy and inventory integrity.
Client-Focused Managers
Strong communication skills to maintain client relationships and satisfaction.
Productivity journal brand using lot-level tracking per print run and optimized void-fill packaging.
PPE and air filtration brand maintaining 100% accuracy across 100+ SKUs with brand-specific QC.
Case Studies
100%
Order Accuracy
Hardcover journal fulfillment with lot-level tracking per print run, optimized void-fill packaging, and transparent cost-plus pricing.
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0
Product Damage
Fragile grooming products shipped in right-sized cartons with labor-based billing and same-day promotional kit assembly.
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FEFO
Lot Rotation
Supplement fulfillment with lot and expiration tracking, multi-channel barcode control, and EDI compliance for iHerb.
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0
Kitting Errors
Microbiome testing kits with 5–30 components assembled via barcode-validated scanning and linked return tracking.
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100+
Active SKUs
PPE and air filtration fulfillment with barcode-validated picking across 100+ SKUs, brand-specific QC, and packaging engineering.
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100%
QR Attribution
Luxury direct mail with serialized QR codes, white-glove kitting, and temperature-controlled material storage.
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30%
Shipping Savings
Subscription HVAC filter fulfillment with DIM-weight optimization, SKU complexity management, and carrier negotiation.
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0
Breakage Rate
Premium Shabbat kits with fragile glass handling, gift-ready presentation standards, and founder-led quality control.
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Mon–Wed
Ship Days
Cold-chain lab supply fulfillment with ship-day rules, temperature-controlled packaging, and next-day carrier optimization.
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FDA
Registered Facility
ASTM Level 3 PPE distribution with lot-level traceability, compliant documentation, and multi-channel fulfillment.
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0
Assembly Errors
TIME Best Inventions respirator with multi-component kit assembly, component-level inventory, and configuration validation.
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500+
Addresses/Campaign
Y Combinator-backed corporate gifting with multi-address batch processing, personalization accuracy, and holiday surge capacity.
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